We collect information that you provide directly to us, including when you create an account, make a purchase, register a device, or contact us for support.

We also collect information automatically when you use our services, including log data, device information, and usage patterns through cookies and similar technologies.

We use the information we collect to provide, maintain, and improve our services, process transactions, and communicate with you about your account and updates.

• Provide and operate the JENDO platform and connected devices
• Process payments and fulfil orders
• Send service-related communications and updates
• Personalise your experience and improve our AI health algorithms
• Comply with legal obligations and enforce our terms
• Conduct research and analytics to improve patient outcomes

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who assist in operating our platform (under strict confidentiality agreements)
• With healthcare providers you have authorised to access your data
• In response to lawful requests by public authorities, including national security requirements
• In connection with a merger, acquisition, or sale of assets (with prior notice)
• With your explicit consent for any other purpose

We implement industry-leading technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Depending on your jurisdiction, you may have the following rights regarding your personal information. To exercise any of these rights, please contact our Data Protection Officer.

• Right of access — obtain a copy of your personal data
• Right to rectification — correct inaccurate or incomplete data
• Right to erasure — request deletion of your data ("right to be forgotten")
• Right to restriction — limit how we process your data
• Right to data portability — receive your data in a machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw consent at any time
• Right to lodge a complaint — with your local supervisory authority

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer: